Aviary Policies
Welcome to our Policies page! This area explains the rules we use to govern ourselves and our relationships with clients. Please familiarize yourself with our policies here, as they are here to set the terms of our business and protect both of us!
Adoption Process
Step One: Applying to Adopt
Click here to fill out your one-time adoption application.
Step Two: Notification of Your Turn
When it is your turn to be able to adopt a bird from our aviary, you will be notified via your preferred method as indicated on your application. You are not obligated to purchase a bird at this time. HOWEVER, failure to place a deposit for a bird will result in your forfeiting your place on the waitlist.
Step Three: Place Your Deposit
After you have been notified of your turn on the waitlist you will be asked to place a deposit for your bird.
A bird is not held for you until you have paid a deposit for it. Deposits are non-refundable. NO EXCEPTIONS.
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Deposit amount is typically 50% of the bird’s total price, and counts towards the price of the bird.
We will provide you with our best idea of when a bird will wean. We cannot guarantee an exact wean date, and we will not deliver a bird until we are100% certain it is weaned. This is to ensure both the physical and mental health of the bird, and that you do not get a bird home and have to have a crash course in hand feeding!
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Step Four: Arranging Pickup and Returning Home
When your baby is fully weaned and ready to go home, you will be notified by your preferred contact method. We will not hand over an unweaned bird for the sake of the bird's safety.
Final payment is due once a bird is weaned and ready to go home. We will not hand over an unpaid bird (a bird is not paid until payment has CLEARED to our account). You will have 72 hours upon being notified that your bird is ready to go home to pay the remaining balance. If you do not get in touch with us regarding payment within that time frame, we reserve the right to put the bird back up for sale without refunding your deposit.
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It is your responsibility to arrange for transport for your bird to your home and to ensure compliance with all local and international laws when doing so.
For buyer convenience, we will hold birds up to two weeks after they are prepared to go home in order to arrange an acceptable arrival date. After that, you must make arrangements with us to board the bird at €10/day (if we agree), or we reserve the right to put the bird back up for sale and retain your deposit. This is waived if the reasons for us to retain the bird are due to issues on our end that are beyond the buyer’s control.
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You are expected to show up at the agreed place, day, and time with the full amount agreed upon. We will allow a fifteen-minute grace period. You MUST contact us at least two hours in advance if you will be late. Your first no-show, no-contact will result in a €25 rescheduling fee, to be paid before the bird is released to you, and you must contact us to reschedule within 24 hours of the original appointment to avoid losing your deposit. A second no-show, no-contact OR failure to reschedule within 24 hours will result in forfeiture of your deposit and the bird being relisted for sale.
Health & Wellness
We test for: PBFD, Bornavirus (ABV), and Polyomavirus.
At least one bird per clutch is tested for disease. All birds brought in from other breeders are tested. If your baby has not already been tested and you wish it to be individually tested, or tested for other diseases, we are happy to do this at the buyer's expense.
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We do everything in our power to ensure a bird is healthy and uninjured before turning it over to its new family. We will not release a bird if we even suspect illness. Once a bird is in your care, however, we cannot guarantee freedom from illness or injury, as we have no control over what happens to it and no way to verify the cause of illness.
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In the event a bird passes away within 30 days of leaving our care and is definitively determined by veterinary necropsy to have passed due to a congenital defect or other problem caused on our part, we will replace or refund the bird. We will require an official document from the veterinarian stating that the necropsy showed a congenital defect or negligence on our part, and you must give the veterinarian permission to confirm this with me over the phone. We must be able to find your veterinarian via a Google search to get their contact information. We will not accept a phone number from you or a veterinarian whom we cannot independently find contact info for.
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NOTE: Clipping wings on a bird you have received from us will negate all health warranties.
Returns & Refunds
Deposits are NOT REFUNDABLE. Please be aware that if you change your mind or “something comes up,” you cannot get your money back. Yes, even if you cancel the same day or two minutes after you pay.
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If we decide to cancel or cannot complete a sale, however, we will refund the money to you.
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If you get a bird and it is not working out for you, we can discuss returning it. It is unlikely we will provide a full refund, but we may buy it back from you at a price dependent upon its condition, age, and how long you’ve had it.
Miscellaneous
We are not commercially zoned and do not maintain a storefront. We do not permit clients to visit birds or our aviary. We will arrange pickups away from our aviary. NO EXCEPTIONS.
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Please allow up to two business days for a response to messages and emails. Our birds are our number one priority so that you, the client, get the healthiest, happiest companions possible. Sometimes this means it takes a little longer for us to get back to you.
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WE DO NOT CLIP WINGS AND WE DO NOT RECOMMEND IT. We cannot control what you do once a bird leaves our possession, but we train babies to adapt to a home environment as fliers. We hope you will think about this if you are contemplating clipping, and how heartbroken a bird that has flown its entire life will be if it is suddenly struggling to come to you from across the room, crashing to the ground, or forced to waddle across the floor. We will always be here to answer questions, and we hope you will not take away what we have worked so hard to give them. We will not be responsible for any injuries or behavioral issues arising from you choosing to clip your bird!